Return And Cancellation Policy
Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the FORNNAS INDUSTRY website. Following situations may arise:
- Item was defective
- Wrong item, Wrong size, quality,Material related issues was sent by the Seller.
- If products different from description on the website
Return could also result in refund of money in most of the cases.
Points to be noted:
- Seller can always accept the return irrespective of the policy.
- If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Buyer need to raise the refund request within 3 days from the date of payment realization. Once Buyer has raised a return request by contacting Us, Seller while closing the return ticket can select one of the following:
- Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
- Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
- Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back)
In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.
Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:
- Category:Components, Spares of machineries and various type of products
- Condition:Should be "New" and returned with original packaging
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.
Shipping cost for returning the product shall be borne and incurred by the buyer
To return a product mail us to firstname.lastname@example.org by providing the following details
- Order ID
- Images Clearly Showing damage/missing product in the packet.
- After receiving the mail we will inform you the pickup process.